+680-4881117 palauoceandivers@gmail.com
English / Chinese

BOOKING INSTRUCTIONS

You will be able to book our most common Hotel/Dive Packages here. These are 4 Nights+3Dive
Days/5Nights+4Dive Days and 6 Nights+ 5 Dive Days, double occupancy. Due to seasonal pricing of
Palauí»s Hotels and Resorts packages may fall into multiple seasons and corresponding different pricing.

Cancellation / Prepayment

If you wish to book other packages or for single travelers, please chat with our reservations or send us an email.

Cancellation / Prepayment

We at Palau Ocean Divers do our best to provide the highest level of service and
safety to our divers. We know plans can change and emergencies do arise, we have
taken this into account with our payment and cancellation policy.

To help us plan and make your dive vacation the most enjoyable it can be, we need to
make hotel reservations as soon as possible. We know plans can change and
emergencies do arise, we have taken this into account with our payment and
cancellation policy.

We highly recommend you take out trip insurance to cover any unforeseen changes in
your itinerary.

Payment Policy
As soon as we receive your deposit, we will reserve your spot on our boat as well as
hotel accommodations. Remember, our boat is limited to 8-10 divers, it is based on a
first come, first serve basis. We require a 25% payment at the time of booking with
full payment 45-60 days out.

Payments
Our secure payment gateway will make sure your payment is processed in the most
secured way possible. We accept all credit cards and do not store any credit card
information in house.

Cancellation Policy
You can cancel 61 days or more prior to the first night in hotel reserved or dive day,
whichever comes first and receive a full amount refund of your deposit paid.
Cancellations from 60-45 days refund will be 25% of the actual amount deposit paid,
30 Days less cancelation we need to collect 50% of the total amount of full package,
10 days less 100% of the amount of the package booked.
Any cancellations 45 days or less no refunds. Due to us limiting the number of guests
each week, we sell out in advance and are often unable to resell canceled trips. Please
protect yourself from the unforeseen and buy trip insurance!

Changing Your Dive Days
You can change your dive days with no change fees by sending us an email with at
least 60 daysí» notice. Less than 60 daysí» notice, will be considered a cancellation and
we will follow our Cancellation Policy. If we have space for an upcoming trip we will
rebook you if possible for a fee of $95 per person.

Group Booking Policy 6 or More
A $500 non-refundable deposit will hold your spots on the boat and hotel rooms.
Within 60 days of the hold we placed on the rooms and spots on our dive boat, we
will need 50% of the total cost of the trip, which is refundable up to 90 days prior to
the start of the trip, not including the initial $500 deposit.
Any cancellations less than 90 daysí» notice, all money received, minus the initial
$500 deposit will be held for 365 days as a deposit for another trip. The $500 deposit
will never be refunded or used as part of any future payment for a trip.
If you have any questions, please to chat with our reservation or email us
DEPOSIT